ASK
We answer.
Can I change some details?
We accept customised orders because all our products are custom and handmade. If you have an idea for customising the case or strap, we will do our best to work with that. Please order by sending us an email with our product that you want to base your customisation on, with the details you want to alter. Then, we will quote you a production time and price.
Is it available if I cannot see my phone model on the list?
There are some phone models we can produce but cannot include in the selection bar due to website limitations. Please email us with the style you like and your phone model if you cannot find it. We will let you know if we can make it.
Can I place order without creating an account?
Yes, you can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
Track your orders and review past purchases
Request an exchange or return directly from your account
Save your address and card details so you can shop even quicker in future
What type of payment do you accept?
We accept:
Visa (credit and debit cards)
MasterCard (credit and debit cards)
American Express
Apple Pay
PayPal
What currency will I be charged in?
All prices in our website in is USD which you will be charge in.
How much is shipping fee and how long does it take?
Our products include world wide free shipping!
Free shipping (7-14 working days by air with Hong Kong Post). For territories like Russia, Brazil and Mexico, might take longer.
Fast Express Shipping with FedEx (3-5 working days) is available for US$20.
Do you ship to my country?
Our products included free shipping to the following countries: (Due to COVID-19, there are some countries with postage delays.)
Asia: Hong Kong (local delivery: 1-3 business days), Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand.
America: United States, Canada, Mexico, Brazil.
Europe: France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia.
Can I track my order?
Yes, the tracking number will be sent to you once the order is posted.
Do I have to pay custom duties and import fees outside of Hong Kong?
Items in your order that are designated for shipment to countries outside of Hong Kong may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”).
The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Coho, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Coho. This amount will be deducted from your merchandise refund.